Last Updated 23-11-20.
Keeping our customers and employees safe during the Covid-19 pandemic is at the forefront of our minds.
We have made several changes to how our venue works to ensure your safety and provide the best possible customer experience we can. Please ensure you follow our venue rules when you attend our venue.
1. Physical Distancing
All customers must maintain 1.5m spacing where possible.
If you have children who require supervision please ensure you are actively assisting them to clip them on and off the climbs – this will assist our staff to minimise interactions between different groups of people.
All customers in our venue over aged 12 and over are required to where a mask at all times. (unless exempt).
If you are aged 12 and over; and are exempt from wearing a mask please let us know before you arrive.
Please assist us to keep our venue hygienic by:
- Sanitising your hands when you enter the venue.
- Note – all participants will be required to sanitise their hands immediately prior to putting on and taking off their harnesses.
- Our preference is payments via EFTPOS
- Some activities which require shared use of equipment or significant cleaning between uses are currently not operating for general admission bookings. These include Leap of Faith, Vertical Drop Slide and Artificial Caving.
We are following strict capacity requirements whilst we reopen the venue. These requirements are displayed on a sign when you enter the venue.
5. Record Keeping
When you make a booking you will be required to input the names and contact details of all the people who will be attending the venue. This will be verified with you when you check in at reception.
6. Interaction bubbles
Where possible we are putting into place changes that minimise large groups of people from interacting with one another. Please arrive and vacate the venue promptly before and after your session to assist us to keep a reasonable gap between groups.
7. COVIDSafe Marshals
We have trained all of our employees to meet the standards required for COVIDSafe Marshals in high risk settings. Please assist our team to create a positive COVIDSafe culture in the venue by politely following any COVIDSafe directions when requested.
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For more information see our COVIDSafe plan